Voice over IP can free your organization from the grasp of legacy telephone service providers. The "IP" in "VoIP" stands for Internet Protocol, which means phone calls are routed over standard data networking equipment (not necessarily the Internet), allowing for increased flexibility and cost savings that might surprise you. Ideal Solution VoIP systems use the Asterisk PBX software and can include interfaces for your existing telephones or new VoIP phones with increased functionality.

VoIP technology can be used for both internal or external connections. Used externally, you can take advantage of the increased return on investment now being found in emerging VoIP services. You can make many different locations appear as a single company at one phone number and allow all extensions to call each other without travelling over any legacy phone lines.

Your custom-built VoIP solution can include the following features and more:

• Flash-based web control panel
• Web-based voicemail retrieval
• Authentication
• Automated attendant
• Blacklists
• Call detail records
• Call forward on busy, no answer
• Call monitoring, recording
• Call parking, queuing
• Call transfer
• Call waiting
• Caller ID
• Caller ID blocking
• Conference bridging
• Database integration
• Interactive directory listing
• Interactive voice response
• Music on hold, transfer (MP3)
• Predictive dialer
• Overhead paging
• Remote call pickup
• Roaming extensions
• Route by caller ID
• SMS messaging
• Streaming media access
• Text-to-speech
• Three-way calling
• Voicemail
• Visual indicator, stutter dialtone for message waiting
• Voicemail to web, email
• Voicemail groups
• Web voicemail interface
• Zapateller